Frequently Asked Questions
At Lissprime, we want your shopping experience to be simple, secure, and enjoyable. Below you’ll find answers to the questions we receive most often.
If you need further assistance, our support team will always be happy to help.
Orders & Shipping
How long does delivery take?
Estimated delivery times are typically between 7–20 business days after dispatch, depending on your destination country.
Once your order has been shipped, you will receive a tracking number via email to follow your delivery progress.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders.
Shipping costs for smaller orders will be calculated automatically at checkout.
Where are your products shipped from?
Our products are shipped from our international logistics partners, allowing us to offer a wide selection of fashion items at accessible prices.
Can I track my order?
Yes. Once your order is dispatched, you will receive an email containing your tracking number and tracking link.
Orders & Payments
What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
• Credit cards
• Debit cards
• PayPal
• Other secure payment gateways available at checkout
All transactions are protected with SSL encryption.
Is my payment secure?
Yes. All payments on Lissprime are processed through secure and encrypted payment systems, ensuring that your personal and financial information remains protected.
Products
Are your products high quality?
Yes. At Lissprime, we carefully select products that combine style, quality and everyday functionality.
Our collections are designed to offer timeless fashion with a modern aesthetic.
I ordered multiple items but only received part of my order. Is this normal?
Yes, this may happen.
Some items may be shipped from different logistics centres, which means they may arrive in separate packages.
If this occurs, you will receive multiple tracking numbers.
Returns & Support
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery, including photos of the product.
We will arrange a replacement or refund.
What if my order is delayed?
While most orders arrive within the estimated timeframe, occasional delays may occur due to customs procedures, carrier delays or seasonal demand.
If your package is lost during transit, we will provide a replacement or full refund.
How can I contact customer support?
If you need help, please contact our support team:
📧 service@lissprime.com
We aim to respond to all inquiries within 24–48 hours.
Thank you for choosing Lissprime.