Shipping Policy
Product Shipping
Purchase Policy
All products available on Lissprime are shipped directly from our international suppliers to the address provided at checkout.
Estimated delivery time is 7–20 business days after dispatch, depending on your location within Europe.
Tracking Information
All orders include a tracking number, allowing you to monitor the delivery progress of your purchase.
In some situations, delivery times may be extended due to postal delays, strikes, public holidays, or periods of high demand affecting local postal services and courier partners. These circumstances are beyond our control.
Lissprime guarantees delivery of your order. If a product is lost during transit, we will provide a full refund or a replacement.
All orders are shipped with tracking and shipping protection, ensuring your purchase is secure.
Stock Availability
Lissprime works with international suppliers. Due to time zone differences and stock fluctuations, some items may occasionally become temporarily unavailable.
If this occurs, our support team will contact you with an update and may offer alternative options or exchange solutions.
We are committed to delivering your product exactly as described at the time of purchase.
Multiple Shipments
In some cases, your order may be shipped in separate packages, as items can come from different logistics centres.
If this happens, you will receive separate tracking numbers for each shipment.
Order Tracking
Orders are shipped via trusted international carriers and local delivery partners.
Tracking information is typically available within 1–3 working days after payment confirmation and will be sent to your email.
You can track your order using the provided tracking link.
General Conditions
Address Accuracy
Orders will be shipped to the address provided at checkout.
Please ensure all delivery details are correct, including street name, house number, postcode, and contact information.
Incorrect or incomplete addresses may result in delivery delays or failed delivery.
Courier Deliveries
Please ensure someone is available to receive the parcel.
Delivery attempts may vary depending on your local courier or postal service. If delivery attempts are unsuccessful, the parcel may be returned to the sender.
In such cases, a new shipping fee may be required for reshipment.
Collection Points
If delivery is unsuccessful, your parcel may be taken to a local collection point or postal office.
You must collect your parcel within the timeframe specified by the carrier.
If not collected, the parcel may be returned to the sender, and a new shipping fee may apply.
Incorrect or Incomplete Address
Lissprime is not responsible for parcels returned due to incorrect or incomplete address details.
If reshipment is required, a new shipping fee will apply.
Duties and Taxes
For orders delivered within Europe, all prices displayed at checkout include applicable taxes where required.
Lissprime covers any applicable import duties or handling fees when applicable.
Agreement
By placing an order on our website, you agree to the delivery terms and conditions outlined in this policy.
Lissprime Team