Refund & Returns Policy
At Lissprime, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the terms outlined below.
To start any return, exchange, or warranty request, please contact our customer support team:
Email: service@lissprime.com
Our team will guide you through the next steps.
1. Returns Due to Change of Mind
If you change your mind about a purchase, you may request a return within 30 calendar days from the date you received the product.
To be eligible for a return:
• The product must be unused and in its original condition
• The item must be returned with its original packaging
• The product must show no signs of wear, damage, or use
Once the returned product is received and inspected, customers may choose between:
• A full refund of the purchase amount
• An exchange for another product available on our website
2. Defective or Damaged Products
If your product arrives damaged, defective, or incorrect, please contact us within 30 days of receiving the item.
To assist us in resolving the issue quickly, we may request:
• Photos of the product
• Photos of the packaging
• A brief description of the issue
Once the defect is confirmed, customers may choose:
• A replacement product (subject to availability)
• A full refund
Return shipping costs will not be charged to the customer in cases of defective or incorrect products.
3. Warranty
All products purchased from Lissprime include a 90-day warranty from the date of delivery.
This warranty covers manufacturing defects or faults in materials.
The warranty does not cover:
• Damage caused by misuse or improper handling
• Damage caused by liquids or accidents
• Normal wear and tear
• Damage caused by attempted repairs or modifications
If a warranty claim is approved, we will provide either a replacement product or a refund, depending on product availability.
4. Return Shipping
Return shipping instructions will be provided by our support team after your request is reviewed.
Customers should not send products back without contacting us first, as this may delay the process.
For defective items or incorrect orders, return shipping costs will be covered by Lissprime.
5. Refund Processing
Once the returned product is received and inspected, we will notify you of the outcome.
If your refund is approved:
• Refunds will be issued to the original payment method used at checkout
• Refund requests are typically processed within 3–5 working days after approval
Depending on your bank or card provider, it may take 5–10 working days for the refund to appear in your account.
6. Store Credit
In some cases, customers may choose to receive store credit instead of a refund.
Store credit can be used for future purchases on the Lissprime website.
7. Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact our support team:
Email: service@lissprime.com
We aim to respond to all inquiries within 24–48 hours.
Thank you for shopping with Lissprime.
Lissprime Team